Shipping is on us! We offer "Free Standard Shipping" on all orders to our currently supported regions: Hong Kong, Singapore, and metropolitan areas within NSW, VIC, QLD, and ACT in Australia.

Please note that we cannot fulfill orders outside of these specified regions at this time. If an order is placed from an unsupported location, it will unfortunately be cancelled and a full refund will be issued.

Your order will be carefully packed and dispatched within 1 to 5 business days.

We do not collect GST or sales tax! As an emerging brand, Zoobotanic™ currently fulfills orders within tax-exempt thresholds for Singapore and Australia.
In the rare event a local customs authority requires an administrative fee, this remains the responsibility of the recipient.

Every exchange and return generates extra packaging waste and often requires extensive reprocessing to meet our quality standards.

To support our small-batch model and reduce this environmental impact, we don't offer 'change of mind' returns or size exchanges. Please refer to the size guide carefully to help us sustain a more eco-friendly business.