Privacy policy

Last updated: March 31, 2026

This Privacy Policy describes how ZOOBOTANIC DESIGNS LIMITED (trading as Zoobotanic™, the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zoobotanic.com. At Zoobotanic™, we believe privacy is a universal right and have built our data practices to meet the rigorous standards of international regulations, including the HK PDPO, SG PDPA, and AU Privacy Act.

SECTION 1 - HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information to provide our Services, improve your shopping experience, and fulfill our contractual obligations to you.

  • Information Collected Directly: This includes your name, billing/shipping address, phone number, email, and payment confirmation.
  • Customer Support: We collect information sent via our Zoobotanic Contact Form, including any uploaded files (PDF, JPEG, PNG, WEBP, SVG, HEIC, and GIF) provided to assist with your inquiry.
  • Automated Collection: We automatically collect "Usage Data" regarding your interaction with our Site, such as device information, browser type, and IP address through cookies and pixels.

SECTION 2 - COOKIES & PRIVACY PREFERENCES

We utilize cookies to enhance your browsing experience and provide tailored services.

  • Management: You retain full control over your cookie preferences via our Manage Privacy Preferences page.
  • Consentmo: We use the Consentmo GDPR Compliance app, allowing you to grant or withdraw consent for Statistics, Marketing, and Preference cookies.
  • Essential Cookies: Necessary cookies for site functionality, security, and page navigation are always active and cannot be disabled.

SECTION 3 - HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties for contract fulfillment and legitimate business purposes. This includes:

  • Service Providers: Vendors supporting our Site (Shopify), payment processors, and fulfillment partners.
  • Marketing Partners: Third-party advertising platforms for targeted campaigns and analytics.
  • Legal & Security: To comply with legal obligations, protect our rights, or investigate fraudulent activity.

SECTION 4 - YOUR RIGHTS & DATA DELETION

Depending on your location, you have rights regarding your personal data, including the right to access, correct, or delete your information.

How to Delete Your Account:

To permanently delete your account and associated data, please use our dedicated Data Privacy & Account Deletion Request Form.

  • Submission: Provide your Full Name and the Email Address registered to your account.
  • Confirm Intent: Select whether you wish to be removed only from the mailing list or permanently delete your account and all associated data.
  • Manual Processing: Requests are processed manually for security. Please allow up to 30 days for completion.

Exceptions: We are legally required to retain anonymous transaction records for international tax and audit purposes.

SECTION 5 - INTERNATIONAL DATA TRANSFERS

We may transfer and store your personal information outside of your home country (e.g., USA or Singapore) to fulfill orders. We ensure appropriate safeguards are in place.

CONTACT & COMPLAINTS

If you have questions about our privacy practices, please contact us:

  • Online: Submit a request through our Contact Form.
  • Email: support@zoobotanic.com.
  • Post: ZOOBOTANIC DESIGNS LIMITED, UNIT 2A, 17/F, GLENEALY TOWER NO.1 GLENEALY CENTRAL, HONG KONG.